FAQ

Frequently asked questions

Special Orders?


Call, fax or email us with inquiries or requests. Not all shapes or sizes are available in all stones. If you are interested in a particular color, shape or size not in stock, it can be ordered for you. Such orders depend upon the availability of the material and if the material is suitable for the size and shape requested. There is a minimum quantity requirement for some special orders and there may be a time delay. A deposit may be required. There may be a surcharge of approximately 20% above production price for counter samples if required by the cutters.




Wholesale accounts?


We offer terms to JBT Rated accounts.We offer discounts, and special pricing based on quantity. If you are not currently listed please furnish several trade references. Please contact us via phone or the green message box below.




Payments?


We accept Visa, Master Card, American Express and Discover. We also accept offline payments via checks, money order, etc. Please contact us via phone or the green message box below.




Return policy


Please contact us within 15 days from the day you receive your shipment to let us if you need to return something. Items must be returned in the same condition as they were received. The buyer is responsible for return shipping cost.




International Orders?


Yes. We ship internationally. Please contact us via phone or the green message box below to workout the logistics for your particular country.





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Contact Us

Useful Information

Contact info

56W. 45th ST, Suite 1005

New York, New York 10036

Tel: 212-869-6332

Fax: 212-869-6367

Email Us at : dikragem@aol.com

Hours : 10:30 am -5:00 PM

Monday- Friday 

(Although you don't need an appointment, always call before coming as we are sometimes delayed by traffic or mother nature, or out of the office on errands. We look forward to seeing you.)

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